Interactive Voice Response Systems
White Eagle have implemented a cutting edge VXML IVR platform. The voice platform is hosted on a Plum Technologies VXML voice server, the coding is hosted on White Eagle web servers and directly integrates with the White Eagle Platform.
This bespoke system was designed in such a way to enable new program IVR's to be deployed rapidly. The IVR configurations for each program is database driven allowing the latest TTS (Text To Speech) engines to process card holder information and welcome them by name, the service is also designed to offer multi language functionality.
White Eagle's IVR's are the foundation for communication with our customers. The IVR provides the following services:
- Balance Enquiry
- PIN reminders
- Card Activation
- Share money to a companion card
- Last 4 transactions
- Card block/unblock
- Lost or Stolen
- P2P - Person to Person payments
- Upgrade card
